Refund policy

Cordane Return & Refund Policy

Welcome to Cordane⁠ & Co. We want you to have a smooth and confident shopping experience. Please read our return and refund policy carefully before placing an order.

1. Return Eligibility

We accept returns under the following conditions:

The return request must be raised within 3 days of delivery.

The product must be unused, unworn, and in original condition.

Original packaging, tags, invoices, and accessories must be intact.

Products showing signs of wear, damage, creases, or misuse will not be eligible.

2. Non-Returnable Items

Returns will not be accepted for:

Products purchased during clearance or final sale

Customized or made-to-order products

Products damaged due to improper use

Items returned without original packaging

3. Exchange Policy

We offer exchanges for:

Size issues

Manufacturing defects

Wrong product received

Exchange requests are subject to stock availability.

4. Refund Policy

Refunds are initiated only after the returned product passes quality inspection.

Refund Timelines

Prepaid Orders: Refund will be credited to the original payment method within 5–7 business days after approval.

Cash on Delivery Orders: Refund will be processed via bank transfer or UPI within 5–7 business days after approval.

Shipping charges (if any) are non-refundable.

5. Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

Order ID

Product images

Unboxing video (recommended)

6. Reverse Pickup

Reverse pickup availability depends on your location. If reverse pickup is unavailable, customers may be requested to self-ship the product. Reasonable shipping costs may be reimbursed after verification.

7. Cancellation Policy

Orders can be cancelled before dispatch.

Once shipped, orders cannot be cancelled and will fall under the return policy.

8. Refund Rejection Conditions

Refunds or returns may be rejected if:

The product is used or damaged by the customer

Original packaging is missing

Return request is raised after the allowed return window

The product fails quality inspection

9. Contact Us

For any return, refund, or exchange-related queries, contact us at:

WhatsApp: +91 6395066176

Business Hours: Monday – Saturday, 10 AM – 7 PM